FAQs
Pottery Questions
Is the pottery microwave and dishwasher safe?
The pottery is microwave safe. However, to maintain the quality and longevity of each piece, dishwasher use is not recommended. Hand washing is advised.
What materials are used in the pottery?
All pottery is a type of ceramic, made from clay that is shaped and then hardened by heat.
Does the pottery contain lead?
All pottery is crafted using lead-free materials and is safe for everyday use.
Will I receive the exact product pictured?
Yes, all pieces are uniquely handmade and sold as pictured. If there are multiple in stock their color, shape, and pattern may vary.
Shipping / Returns
How long will it take to receive my order?
Orders are typically processed and shipped within 2 business days. Standard delivery time is approximately 5–7 business days, depending on the destination. Expedited shipping options, including overnight delivery, are available at an additional cost.
Can I return my order?
Prints are final sale and cannot be returned.
Review the refund policy for pottery.
My package was marked as delivered, but it never showed up. What should I do?
Once the package has left our warehouse, the carrier is responsible for your package and delivery. We cannot be held responsible for lost or stolen packages. For issues with delivery or tracking, the easiest and fastest way to get a resolution is to reach out directly to the shipping carrier. Please visit the carrier’s website for instructions on how to make a claim. If you have any remaining questions, you can contact us at info@hearingthelight.com
Inquiries
How to contact for specific commission, workshop, or talk?
Feel free to contact us here.